In this Episode, Denise and Patti discuss:
“We have to shift our focus from sales to solutions. And we have to shift our focus from transactions to relationships. “ – Patti Mara
About Patti Mara:
Patti Mara has worked with hundreds of entrepreneurial owned and operated businesses to reposition them for success and dramatically increase their growth, customer retention, and profit.
She is the author of the new book: UpSolutions – Turning Your Team into Heroes and Customers into Ravings Fans. Her book reveals how you can shift from transaction-based outcomes to relationship-based outcomes that allow for faster growth and profitability.
Patti is the owner of Maranet Inc. and the creator of the Profit Generator Program* and the Business Breakthrough Catalyst*.
She lives in Georgetown, Ontario, just outside of Toronto.
Connect with Patti Mara:
Web site: http://www.pattimara.com
Free Touchpoint Scorecard tool mentioned in the interview: http://www.pattimara.com/vacationeffect
Connect with The Vacation Effect and Denise Gosnell:
Book: The Vacation Effect Book